Privacy Policy

1. Who we are

Fitness OS (“we”, “us”, “our”) provides an all-in-one software platform for gyms, studios and fitness businesses. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or use our platform.

2. Information we collect

Information you provide directly: name, email address, phone number, gym or business name, and billing details when you create an account, purchase a subscription, book a call, or subscribe to our emails.

Information collected automatically: device and browser information, IP address, pages visited, and usage analytics collected via cookies and similar technologies (see our Cookie Policy).

Customer data: when you use the platform to manage your own members and leads, you remain the controller of that data. We process it only on your instructions to provide the service.

3. How we use your information

We use personal information to provide and improve the platform, process payments, deliver onboarding and support, send service and marketing communications (which you can unsubscribe from at any time), and comply with legal obligations.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us run the platform (such as payment processors, hosting, and communications providers), under contracts that protect your data, or where required by law.

5. Data retention & security

We retain personal information for as long as your account is active or as needed to provide the service and meet legal obligations. We use industry-standard technical and organisational measures to protect your data.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Contact

Questions about this policy? Contact us at support@oscale.ai.